Marketing Creative Operations & Design Manager

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. The Marketing Creative Operations & Design Manager will serve as the connective tissue between strategy and execution across Found's marketing creative output, owning the creative intake and design support to enhance brand presence and efficiency.

Responsibilities:

• Own the end-to-end creative intake and prioritization process across all marketing requests
• Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers
• Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles
• Track creative project status and proactively surface blockers to marketing leadership
• Develop and iterate on systems that improve team-wide visibility into creative pipeline
• Provide rapid-turn design execution across channel needs
• Produce high-quality assets including social graphics, email templates, and landing page visuals
• Comfortable leveraging AI tools to accelerate and scale creative production
• Maintain and evolve a scalable asset library and design template system for internal use
• Improve testing velocity by reducing reliance on external creative turnaround for iterative content
• Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance
• Maintain and update brand guidelines documentation as the visual identity evolves
• Audit creative output across agencies and freelancers, providing actionable feedback to close gaps
• Partner with marketing leadership to codify standards for new channels and formats
• Manage day-to-day relationships with agencies and freelance designers
• Oversee onboarding, scoping, and performance tracking for external creative partners
• Ensure external partners are briefed efficiently and delivering against timelines and quality standards
• Identify opportunities to reduce external dependency over time by building internal capability

Requirements:

• 5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role
• Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools
• Demonstrated experience managing creative workflows across internal teams and external vendors
• Ability to produce polished, on-brand assets across digital formats quickly and independently
• Strong project management instincts with experience tracking multiple concurrent workstreams
• Exceptional attention to detail and commitment to brand consistency across touchpoints
• Clear communicator who can give and receive creative feedback constructively
• Experience in healthcare, consumer tech, or another regulated industry
• Familiarity with project management tools (Notion or similar)
• Experience scaling creative operations in a high-growth environment
• Understanding of performance marketing principles and how creative connects to testing strategy
• Self-starter comfortable building systems from scratch and improving processes over time
• Genuine interest in how technology can make quality healthcare more accessible