IT Support Specialist

When you join the Verus Aerospace team, you are more than a number – you are a valued part of our company family. Superior craftsmanship, employee pride and a shared commitment to continuous improvement are the foundation of our success. We have a strong reputation for professionalism and quality in the aerospace industry. Our company is committed to excellence and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success. We seek team members who are passionate, adaptable, driven to achieve quality results, focused on continuous improvement, self-motivated and problem solvers.

Position Summary

The Technical Support Representative provides frontline IT support in a Windows and Office 365 GCC High hybrid environment, ensuring reliable, secure, and compliant operations for all end users. This role supports daily IT functions across the organization, including workstation management, user assistance, and technical troubleshooting. Working in a manufacturing environment that handles Controlled Unclassified Information (CUI), the position is also responsible for helping maintain cybersecurity and regulatory compliance aligned with CMMC and ITAR requirements. The ideal candidate is customer‑focused, detail‑oriented, and committed to supporting both productivity and security across the company.

Essential Duties and Responsibilities

• Provide technical support for Windows workstations, peripherals, mobile devices, and related equipment.
• Configure, troubleshoot, and support user access, applications, and services in a GCC High / Office 365 hybrid environment.
• Respond to help desk requests, prioritize issues, and ensure timely and professional resolution.
• Support account management, endpoint configuration, system updates, and basic network troubleshooting.
  Assist with onboarding and offboarding by preparing and deploying user equipment.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent work experience may be accepted in place of formal education.
• Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365, etc.) are a plus.

Experience

• 1–3 years of experience in IT support, help desk, or desktop support roles.
• Hands‑on experience with Windows desktop environments and Microsoft 365 administration.
• Experience supporting or working in a regulated environment (manufacturing, defense, aerospace) is preferred.
• Exposure to GCC High, secure cloud environments, or ITAR/CMMC‑related controls is advantageous.

Knowledge

• Understanding of Windows operating systems, user management, and common troubleshooting methods.
• Familiarity with Microsoft 365 services, endpoint management, and multi‑factor authentication.
• Basic knowledge of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, firewalls).
• Understanding of cybersecurity best practices, especially for CMMC, NIST 800‑171, and ITAR compliance.

Equal Employment Opportunity
Verus Aerospace is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, gender, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. A notice describing Federal equal employment law is available here.

Reasonable Accommodations
Verus Aerospace is committed to offering reasonable accommodations to qualified job applicants with disabilities. If you need assistance or an accommodation due to a disability, please click here to contact us and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Transparency In Coverage (TIC) information
This is a link that will take you to Anthem’s website for access to Verus’ Machine-Readable Files per the Consolidated Appropriations Act, 2021 Transparency in Coverage requirement to provide Machine-Readable Files on the health plan (effective July 1, 2022).
https://www.anthem.com/ca/machine-readable-file/search

ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by ITAR (22 CFR §120.15).

E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. 888-897-7781 dhs.gov/e-verify

I certify that I have made true, correct, and complete answers and statements on my employment application, any supplements to it and in any interview in the knowledge that they will be relied upon in considering my application for employment. I understand that any false or misleading information or omission may disqualify me from further consideration for employment and may lead to my dismissal from employment or revocation of an offer of employment, if discovered at a later date.

I also understand that if I am hired, I will be required to provide proof of identity and legal authorization to work in the United States and that federal immigration laws require the completion of an I-9 Form in this regard.

This Company does not tolerate unlawful discrimination in its employment practices.  No question on this application is used for the purpose of limiting or excluding an applicant from consideration for employment on the basis of his or her race, color, religion, national origin, genetic information, gender, gender identification, gender expression, marital status or civil partnership/union status, sexual orientation, cancer related condition, medical condition, citizenship, age, physical or mental disability (actual or perceived), pregnancy disability, or family leave status, pregnancy, breastfeeding needs, reproductive health decision-making, organ or bone marrow donor status, or military or veteran’s status, or any other protected status under applicable federal, state, or local law.  This company likewise does not tolerate harassment based on sex, race, color, religion, national origin, genetic information, citizenship, age, disability, or any other protected status.  Harassment of our employees is strictly prohibited, whether it is committed by a manager, coworker, subordinate, or non-employee (such as a vendor or customer).  The Company takes all complaints of harassment seriously and all complaints will be investigated promptly and thoroughly.

I hereby understand and acknowledge that any employment relationship with this Company is of an “at will” nature, which means that my employment may be terminated by me or the company at any time for any reason or no reason, and with or without notice.  It is further understood that this “at will” employment relationship cannot be changed except in writing by an authorized executive of this Company.  If hired, I agree to abide by all of the Company’s rules, policies, and procedures.  I understand that the Company and all plan administrators shall have the maximum discretion permitted by law to administer, interpret, modify, discontinue, enhance, or otherwise change all policies, procedures, rules, benefits, or other terms or conditions of employment.

I understand that in addition to this application, the employment process may, for certain positions, include any or all of the following procedures: testing – aptitude, personality and/or skill, multiple interviews, post-offer thorough background checks and drug screening test.

Immigration Compliance Plan

The Company policies include a commitment to non-discrimination based on race, national origin and immigration status. Pursuant to the Immigration and Nationality Act (INA), which protects work authorized individuals from employment discrimination on the basis of citizenship status or national origin, employment decisions will not be made on the basis of a person’s national origin, race or immigration status except to the extent necessary to comply with the International Traffic in Arms Regulations (ITAR).

In those situations, the Company will need to obtain information necessary to comply with the requirements of the International Traffic in Arms Regulations (ITAR). This will include collection of documentation to establish one of three categories of citizenship/ immigration status: (1) U.S. Citizenship; (2) Permanent Residency (Green Card) and (3) Asylum or Refugee Status (formally recognized or assigned such status by the U.S. Immigration and Customs Enforcement).

If an applicant or employee does not meet the category applicable to their anticipated work for the Company, the Company cannot hire such applicant. In order to ensure ITAR compliance, all applicants and employees of the Company will have their immigration status checked through a system called “E-Verify.” If the findings on the E-Verify search are not accurate, please contact Human Resources and obtain copies of all documents related to your work status. Employees who are not authorized to work in the United States cannot be employed at the Company.