Sales Operations Associate

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit here for more information.

Laku6 is the leading AI-first end-to-end electronics recommerce platform in Indonesia where our technology has helped over 500,000 users sell their gadgets directly for cash or via Trade-In with leading eCommerce Partners. Laku6 is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

Visit www.laku6.com/ for more information.

Job Description

Role Overview

As a Sales Operations Specialist, you are a commercial driver responsible for the end-to-end sales liquidation process. Moving beyond a traditional "support" mindset, you will act as a proactive Tele-sales operator, converting inquiries into closed deals, upselling based on inventory knowledge, and ensuring a seamless delivery experience for our customers. This role requires high ownership, negotiation skills, and the ability to coordinate effectively between remote operations and our physical shop teams.

Key Responsibilities

• Sales Conversion & Upselling: Proactively manage customer inquiries via chat to close deals and recommend additional products or alternatives based on deep inventory knowledge.

• Logistics & Delivery Coordination: Manage and track customer delivery schedules by coordinating with third-party logistics (3PL) providers and the physical shop team to ensure timely fulfillment.

• Offline Shop Collaboration: Act as the bridge between remote sales and the physical store to verify stock availability and ensure the customer’s expectations are met upon delivery or pickup.

• Autonomous Problem Solving: You are empowered and required to make small-scale commercial judgment calls to resolve customer issues or save a deal on the spot rather than defaulting to escalation.

• Judgment Logging: Maintain a daily log of unique cases and the specific decisions you made. These logs are reviewed during weekly "All-Hands" sessions to refine business logic and team training.

• Customer Experience (CX) Drive: Consistently request customer reviews after every successful deal to help the team maintain a target rating of >4.9 stars.

• Administrative Excellence: Handle all supporting administrative tasks, sales reporting, and documentation required for daily operations.

Qualifications

Role Requirements

• A proactive approach to "Closing" rather than just "Answering" (Commercial Mindset).

• The ability to resolve customer queries independently by applying established business logic (Ownership & Autonomy).

• Clear and professional communication in both written and spoken English, with a focus on negotiation and rapport-building (Communication Skills).

• Quick to learn and navigate internal software, mobile applications, and basic office tools like Google Sheets/Excel (Technical Proficiency).

• Must be ready to work from the office when requested (Hybrid Flexibility).

• The schedule is 5 working days per week, with a shift from 11:00 AM – 9:00 PM SGT. This shift includes working on weekends.

• The role is Incentive-Based, with rewards structured around achieving sales targets and maintaining high customer review ratings.

Additional Information

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