Junior Associate, Analytics & Insights – Global Customer Success (12 months contract)

Job Description

NIQ Customer Success places our clients at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonising our ways of working, focusing on engagement, and driving analytics excellence.

We give our clients an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our clients, retailers, and employees

• Develop a basic knowledge of NIQ Retail Measurement Service and deliver business solutions for client performance tracking
• Contribute to client satisfaction through making actionable insights/ error-free timely deliverables/ resolving queries
• Support to execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database, and data quality checks
• Support to provide performance overview analysis and business-issue analysis to FMCG clients
• Responsible for triaging of customer queries/ request (data, reports, resolution) across client category groups and tracking actions for improvement as needed

Qualifications

• Graduates and have 6-12 months of working experience in data analysis, able to work full-time
• Good sense of numeric, logical & critical thinking
• Ability to work at a fast pace, in virtual and remote environments
• Fluent in speaking and writing both English and Vietnamese, customer-orientated communication skill is a plus
• Competent in Microsoft Office applications and eager to learn new platforms

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion