Key skills
Cloud deploymentLinuxTechnical project managementTroubleshootingCustomer trainingNetworkingCustomer relationship managementAutomation toolsRCollaborationCustomer SuccessSales
About this role
Cylus is a global leader in rail cybersecurity, helping railway companies avoid security incidents. The Customer Success Engineer will lead the deployment and onboarding of CylusOne, provide ongoing support, and strengthen customer relationships throughout the product lifecycle.
Responsibilities:
- Own and perform the onboarding, deployment, and upgrades of CylusOne on customer environments (Cloud, standard HW/VMware, Linux, networking, OS)
- Execute installation and troubleshooting in complex enterprise/OT environments
- Act as technical project manager, leading kickoffs, timelines, scope, and delivery milestones
- Provide maintenance and support, including upgrades and issue resolution
- Deliver customer training and technical documentation
- Collaborate with Product, R&D, and Sales teams to ensure smooth delivery and customer success
- Build and maintain strong customer relationships as a trusted advisor
- Monitor adoption and ensure customers gain full value from CylusOne
- Partner with Sales on upsells
- Develop and refine internal playbooks and best practices to speed up deployments and troubleshooting
- Streamline onboarding and support by leveraging automation, monitoring, and reporting tools
- Collaborate with Marketing and Sales Engineering on case studies, success stories, and reference architectures
Requirements:
- Experience in deploying, installing, and onboarding software in customer environments (Cloud, standard HW/VMware, Linux, networking, OS)
- Ability to execute installation and troubleshooting in complex enterprise/OT environments
- Experience acting as a technical project manager, leading kickoffs, timelines, scope, and delivery milestones
- Proven ability to provide maintenance and support, including upgrades and issue resolution
- Experience delivering customer training and creating technical documentation
- Strong collaboration skills to work with Product, R&D, and Sales teams
- Ability to build and maintain strong customer relationships as a trusted advisor
- Experience monitoring adoption and ensuring customers gain full value from software solutions
- Ability to partner with Sales on upsells
- Experience developing and refining internal playbooks and best practices for deployments and troubleshooting
- Ability to streamline onboarding and support using automation, monitoring, and reporting tools