Dynamics 365 ERP Managed Services Director / VP of Customer Success - to $195k + Bonus

Dynamic Nation is a Microsoft Dynamics consulting company seeking an experienced Managed Services Director / Client Success Director to lead and scale a growing client success and support organization. This senior leadership role is responsible for driving client satisfaction, retention, and operational excellence across managed services delivery.

Responsibilities:

• Lead and scale the managed services and client success function
• Drive client retention, renewals, and long-term account growth
• Establish scalable service delivery processes and operational frameworks
• Track and improve KPIs including SLA performance, CSAT, and client health
• Build strong executive relationships with key client stakeholders
• Run Quarterly Business Reviews and act as escalation point for strategic accounts

Requirements:

• 10+ years in Managed Services, Customer Success, or Service Operations leadership
• Experience in Microsoft Dynamics, ERP consulting, or professional services
• Strong operational leadership and executive communication skills