Business Analyst

Excel Global Solutions is seeking a Business Analyst to bridge the gap between business users and technical teams. The role involves eliciting and translating business requirements into functional specifications and ensuring that IT solutions meet the defined business objectives.

Responsibilities:

• The Business Analyst is responsible for eliciting and translating business requirements from internal customers (business users) into functional and non-functional requirements to be used by software development teams or vendors in support of delivering the technical solutions to meet the business objectives
• Works as a liaison between business users and technical staff to facilitate communication and ensure an understanding of the requirements
• Participates in the development or procurement process as the requirements liaison between the business customer and the development team and/or vendor
• Translate business needs into system requirements and change requests by working closely with project sponsors and business owners to understand business processes and recommend innovative solutions
• Applies best practices and established standards to elicit, analyze, document, validate and communicate requirements, business processes, and business rules
• Applies best practices and established standards to manage requirements artefacts throughout the development/procurement lifecycle
• Coordinates requirements clarification and resolution of issues/concerns identified by all stakeholders, and updates requirements artefacts to reflect the resolution
• Documents the technical design of business systems solutions
• Designs or prototype components such as the user interface, reports, workflows, etc. to effectively translate business requirements into functional requirements for developers or support vendors
• Assimilates, integrates, and interfaces technical knowledge with business/systems requirements
• Business Intelligence: responsible for applying business process knowledge and data analytics to develop, recommend and communicate timely, accurate, relevant, and actionable insights to support business decisions and objectives
• Uses knowledge of business and data to discover and/or anticipate problems or opportunities where data can be leveraged to address the need
• Asks probing questions to translate business needs in order to build and design reporting solutions (metric management, dashboards, enterprise performance management)
• Documents reporting and BI requirements to facilitate the translation of technology solutions to meet the defined business objectives
• Conducts verification of IT solutions to ensure user requirements and business value is achieved
• Work closely with training managers and facilitators to define requirements to deliver the training to support the business needs
• Organise and lead productive meetings with focus on stakeholders’ satisfaction
• Ensure that all system management policies and procedures employed by the bank are used and adhered to
• Demonstrate service sensitivity in assisting and ensuring that technical decisions minimizes negative impact on the end users and our customers
• Provides expert knowledge representation of the IT unit in cross-departmental project teams, providing a high level of IT consultative services during the project initiation and implementation process where creative, innovative and insightful technical guidance in the area of specialty is required
• Understand which resources would be appropriate to help define and validate both requirements and specifications within a given project/product scope
• Spearhead technical solution that will drive innovation and improvements that will result in changes to current methods, procedures and processes for the business as follows:
• Actively research and test new technologies to drive business recommendations through project or business case proposals
• Drive innovations or improvements in specialty areas
• Collaborate with intra and inter departmental peers to understand challenges or opportunities and design solutions to address

Requirements:

• Bachelor's degree in Computer Science or a related technical discipline
• Completion of formal training in Business Analysis; including Requirements Elicitation and User Acceptance Testing
• At least three years' experience providing Business Analysis for Software Implementations with focus on IT and technical projects; specifically, in the areas of requirements elicitation, user acceptance testing and business case review and documentation
• Proficient in MS Office (Word, Excel, PowerPoint, Visio & MS Project) and related productivity tools