Manager, Web Production & Operations

CVS Health is dedicated to building a more connected and compassionate health experience. The Manager, Web Production & Operations is responsible for overseeing the performance and continuous improvement of CVSHealth.com, managing day-to-day web operations, and optimizing user experience across the site.

Responsibilities:

• Manage day-to-day web operations, ensuring timely, accurate, and compliant publishing across the site
• Serve as a subject-matter expert for AEM authoring, workflow governance, and enterprise component standards
• Execute complex content builds, leveraging AEM templates and components to ensure scalability and UX‑driven structure
• Apply insights from the Analytics team to improve content performance and operational efficiency
• Apply advanced UX/UI principles to improve readability, accessibility, and visual consistency
• Partner with UX, design, and SEO teams to evolve templates, components, and content patterns
• Provide strategic recommendations that elevate the user journey and strengthen brand perception
• Oversee QA processes for new pages, updates, and multimedia integrations, including mobile responsiveness, functional testing, and cross-browser review
• Ensure all content aligns with WCAG/ADA guidelines and internal governance requirements
• Identify recurring quality issues and lead the development of preventive processes and tools
• Use intermediate front-end development skills (HTML, CSS, JavaScript) to troubleshoot issues directly within AEM
• Serve as the liaison to development teams for complex technical enhancements or defect resolution
• Contribute to roadmap planning for AEM component evolution and platform optimization
• Own key aspects of the website publishing workflow, including intake, prioritization, routing, review cycles, and final approvals
• Lead documentation of processes, standards, and training materials to support scale and consistency
• Recommend and implement operational enhancements that improve accuracy, speed, and collaboration
• Ensure image, video, and multimedia assets are optimized for performance, accessibility, and brand alignment
• Partner with creative teams to maintain enterprise-wide standards for visual assets and integrated media

Requirements:

• 5–7 years of experience in web content management, digital operations, or similar roles
• Advanced proficiency in Adobe Experience Manager (AEM), including components, templates, workflows, and troubleshooting
• Strong grounding in UX/UI, digital accessibility (WCAG), responsive design, and web content best practices
• Working knowledge of HTML, CSS, JavaScript for diagnosing and resolving issues
• Demonstrated ability to lead cross-functional digital initiatives and manage complex workflows
• Exceptional communication, documentation, and stakeholder management skills
• Ability to thrive in a fast-paced, newsroom-style environment
• Experience in corporate communications, digital publishing, newsroom operations, or large-scale enterprise web environments
• Familiarity with SEO, ADA compliance tools, and performance optimization techniques
• Experience with Adobe Workfront, Adobe Analytics, and enterprise video platforms such as Qumu
• Understanding of front-end and back-end concepts to facilitate effective collaboration with technology teams
• Bachelor's degree in Digital Media, Web Development, UX/UI Design, Communications, or related field preferred
• 5-7+ years of experience in digital content management, UX/UI, web operations, or related disciplines