CVS Health is dedicated to building a more connected and compassionate health experience. The Manager, Web Production & Operations is responsible for overseeing the performance and continuous improvement of CVSHealth.com, managing day-to-day web operations, and optimizing user experience across the site.
Responsibilities:
- Manage day-to-day web operations, ensuring timely, accurate, and compliant publishing across the site
- Serve as a subject-matter expert for AEM authoring, workflow governance, and enterprise component standards
- Execute complex content builds, leveraging AEM templates and components to ensure scalability and UX‑driven structure
- Apply insights from the Analytics team to improve content performance and operational efficiency
- Apply advanced UX/UI principles to improve readability, accessibility, and visual consistency
- Partner with UX, design, and SEO teams to evolve templates, components, and content patterns
- Provide strategic recommendations that elevate the user journey and strengthen brand perception
- Oversee QA processes for new pages, updates, and multimedia integrations, including mobile responsiveness, functional testing, and cross-browser review
- Ensure all content aligns with WCAG/ADA guidelines and internal governance requirements
- Identify recurring quality issues and lead the development of preventive processes and tools
- Use intermediate front-end development skills (HTML, CSS, JavaScript) to troubleshoot issues directly within AEM
- Serve as the liaison to development teams for complex technical enhancements or defect resolution
- Contribute to roadmap planning for AEM component evolution and platform optimization
- Own key aspects of the website publishing workflow, including intake, prioritization, routing, review cycles, and final approvals
- Lead documentation of processes, standards, and training materials to support scale and consistency
- Recommend and implement operational enhancements that improve accuracy, speed, and collaboration
- Ensure image, video, and multimedia assets are optimized for performance, accessibility, and brand alignment
- Partner with creative teams to maintain enterprise-wide standards for visual assets and integrated media
Requirements:
- 5–7 years of experience in web content management, digital operations, or similar roles
- Advanced proficiency in Adobe Experience Manager (AEM), including components, templates, workflows, and troubleshooting
- Strong grounding in UX/UI, digital accessibility (WCAG), responsive design, and web content best practices
- Working knowledge of HTML, CSS, JavaScript for diagnosing and resolving issues
- Demonstrated ability to lead cross-functional digital initiatives and manage complex workflows
- Exceptional communication, documentation, and stakeholder management skills
- Ability to thrive in a fast-paced, newsroom-style environment
- Experience in corporate communications, digital publishing, newsroom operations, or large-scale enterprise web environments
- Familiarity with SEO, ADA compliance tools, and performance optimization techniques
- Experience with Adobe Workfront, Adobe Analytics, and enterprise video platforms such as Qumu
- Understanding of front-end and back-end concepts to facilitate effective collaboration with technology teams
- Bachelor's degree in Digital Media, Web Development, UX/UI Design, Communications, or related field preferred
- 5-7+ years of experience in digital content management, UX/UI, web operations, or related disciplines