Customer Success Staff Program Manager

Intuit is seeking a Program Manager on the Customer Success team, a high-impact role focused on building structure and driving execution for complex programs. The role involves designing and running cross-functional initiatives, coordinating work across teams, and ensuring efficient program delivery to support the global customer base.

Responsibilities:

• Support the design and launch of cross-functional programs, helping define scope, milestones, ownership, and success metrics aligned to Customer Success and GBSG goals
• Drive day-to-day execution by organizing workstreams, maintaining operating rhythms, and ensuring teams stay aligned, informed, and unblocked
• Track progress, manage dependencies and risks, and use data to keep programs on track and delivering measurable results for customers
• Partner with product, engineering, marketing, and operations teams to align priorities, clarify expectations, and move work forward
• Deliver concise, relevant updates to stakeholders, clearly outlining status, risks, decisions needed, and next steps
• Help identify trade-offs, prepare recommendations, and escalate issues when needed with clear context and data
• Anticipate challenges, adjust plans as needed, and continuously improve processes to increase team efficiency and program impact