Program Manager Technology, Software Asset Management (Remote)

Nordstrom is a leading fashion retailer, and they are seeking a Program Manager Tech 1 for their Software Asset Management team. The role involves supporting the execution of the SAM program, maintaining accurate software asset data, and ensuring compliance throughout the software lifecycle.

Responsibilities:

• Support SAM program operations by maintaining project plans, remediation trackers, audit-readiness materials, and documentation for workflows and processes
• Assist with governance activities by gathering entitlement and deployment data, preparing draft Effective License Position (DELP) inputs, and identifying discrepancies for review
• Support audit defense activities by gathering accurate data, validating findings, preparing fact-based summaries, and helping construct clear evidence packages that defend Nordstrom’s compliance position
• Analyze software usage, entitlement, and deployment data to identify key insights that strengthen audit responses, clarify vendor claims, and inform fact-finding discussions
• Retrieve and organize data from FlexeraOne and other systems to support compliance assessments, reporting, and optimization analysis
• Manage and resolve tickets in the ServiceNow queue promptly while maintaining a customer-focused mindset
• Produce recurring reports and dashboards that summarize usage trends, compliance risks, and optimization opportunities with strong attention to accuracy
• Collaborate with cross-functional partners (engineering, sourcing, procurement, finance) to collect information, clarify requirements, and drive follow-ups to completion
• Contribute to the creation and maintenance of knowledge base articles, templates, and process documentation
• Leverage AI tools (e.g., M365 Copilot, Excel automation, workflow assistants) to streamline tasks, improve reporting, enhance communication, and increase overall efficiency
• Escalate risks, data gaps, and issues proactively with clear context, proposed next steps, and documented findings
• Support audit and renewal activities by validating data, preparing summaries, and tracking requests or open questions
• Apply foundational understanding of software licensing, SAM tools, and IT asset management principles to improve data quality and program outcomes

Requirements:

• 3+ years of experience in program management and project execution
• 3+ years in ITAM/SAM operations
• Proficiency in Microsoft Excel (pivot tables, lookups, formulas) and comfortable working with large, complex datasets
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines
• Ability to communicate clearly to both technical and non‑technical audiences and document processes effectively
• Foundational understanding of IT asset management principles, software lifecycle concepts, and basic software licensing terminology
• Ability to identify issues, analyze data, and summarize findings in a simple, intuitive format to support business decisions
• Strong collaboration skills with the ability to influence outcomes through follow‑through and clear communication
• IAITAM (e.g. CSAM) certification
• Proficiency with FlexNet Manager Suite (FNMS) / Flexera One, ServiceNow, JIRA, Coupa, vendor consoles, or Microsoft 365 tools
• Comfortable using AI‑powered productivity tools to enhance work quality, accuracy, and speed