Program Manager, Strategy Execution & Governance

H&R Block is a leader in tax preparation and financial services, seeking a Program Manager for Strategy Execution & Governance. This role involves overseeing strategic programs, ensuring alignment with the Block Next strategy, and driving operational excellence through effective program management and stakeholder engagement.

Responsibilities:

• Manage multiple programs simultaneously, often long-term in nature, spanning multiple business cycles, to ensure timely delivery, adherence to scope, and alignment with strategic objectives
• Lead the execution of cross-functional strategic initiatives, ensuring these projects are delivered on time and drive the intended business outcomes
• Work closely with cross-functional teams across the enterprise to gather requirements, share insights, and orchestrate unified implementation of strategic initiatives
• Identify opportunities for process improvements and implement best practices to enhance operational effectiveness, fostering a culture of continuous improvement in program execution
• Establish strong governance routines for each program, including setting key performance indicators (KPIs) and regular status reviews. Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned for leadership visibility
• Engage with internal stakeholders at all levels to ensure alignment and support for initiatives. Influence and persuade cross-functional partners and senior leaders to adopt and champion program objectives, maintaining alignment with organizational goals
• Partner with leadership to facilitate change management efforts (communication, training, and support) for teams involved in new initiatives, ensuring smooth adoption of new processes and systems
• Proactively identify and mitigate risks or roadblocks associated with strategic projects to ensure smooth implementation and delivery of results
• You’ll thrive in a fast-paced, ever-changing environment, because you love it

Requirements:

• Bachelor's degree in a related field, or an equivalent combination of education and related work experience
• 8+ years of relevant work experience, including program/project management leading large programs that involve significant business change, and organizational impact
• Demonstrated track record of establishing priorities, meeting deadlines, and delivering results in complex or ambiguous environments
• Advanced oral, written, and interpersonal communication skills
• Strong presentation and facilitation abilities to effectively communicate with – and persuade – a wide range of audiences, from project teams to senior executives
• Proven ability to lead and influence without direct authority in a matrixed or highly cross-functional environment
• Experience guiding teams and stakeholders through change and gaining buy-in on new initiatives
• Strong critical thinking and problem-solving skills
• A continuous improvement mindset with a collaborative approach to finding solutions and driving improvements
• Extreme attention to detail in planning, execution, and follow-up
• Master's degree in business or related field (MBA)
• Formal project management certifications or training (e.g., PMP, Agile methodologies)
• Experience working on large-scale operations or technology transformation programs in a complex organization