Senior Product Manager, Artificial Intelligence

Unanet is a company focused on delivering AI capabilities across its core ERP and CRM SaaS platforms. They are seeking a Senior Product Manager to lead the development of AI solutions, collaborate with stakeholders, and drive product strategy and execution.

Responsibilities:

• Drive the development and implementation of a forward-looking AI strategy/roadmap that aligns with Unanet’s broader goals
• Develop a deep understanding of user personas across our multi-product business; leverage that to be the sounding board for internal and external stakeholders and customers to continuously inform strategic decisions
• Collaborate and contribute to building out the product roadmap for all customer-facing AI-enabled tools, workflows, and capabilities
• Partner with a variety of stakeholders and cross-functional teams to execute the roadmap, aligning with them to both plan and prioritize objectively
• Research, define, and design requirements and scope through epics, user stories, and diagrams; validate functionality and workflows to ensure we’re solving the right problems for our customers and prioritizing high-impact solutions
• Engage with key external technology partners to ensure we are making smart choices regarding foundational AI tools and solution stack
• Effectively communicate with internal and external stakeholders in both a technical and non-technical capacity, including with engineering to define product release requirements and with marketing on GTM strategies
• Lead the development and maintenance of comprehensive evaluation frameworks for LLM-driven features, encompassing automated testing, human-in-the-loop assessments and continuous performance monitoring
• Ensure AI-enabled features meet regulatory and ethical guidelines
• In your First 30 Days, you will understand Unanet’s AI vision, strategy, and contemplated AI roadmap through the lens of key stakeholders, functional peers, and relevant customer discovery work. You will clarify and realign requirements, increasing our success in delivery. Working with our Scrum Master and Lead Engineers, you will grow your understanding of your team’s nuances and capabilities
• In your First 60 Days, you will work with a wider range of internal and external stakeholders to better understand the direction we’re going in and why. Empowered by what you have learned, you will partner with Product Management to question, redefine, and revalidate your team’s roadmap deliverables
• In Your First 90 Days, you will drive our Go-to-Market (GTM) plan for respective product deliverables. You will champion the product roadmap, committing lighthouse customers and defining success metrics for adoption and engagement. You will be the strategic driver for your scrum team, executing on defined product deliverables

Requirements:

• 5+ years of software product management experience in a high-growth Agile environment
• 3+ years of experience as an AI practitioner, including ideating and launching technically complex solutions involving machine learning (ML), NLP, LLMs, conversational and agentic AI experiences, etc
• Demonstrated ability to understand data models, information retrieval methods, and knowing the right questions to ask to extract value from data sets
• Proficiency in utilizing analytics to drive business decisions from large data sets
• Ability to establish metrics and processes for monitoring the performance of AI models in production -- including tracking accuracy, bias, and other relevant metrics to ensure the models continue to deliver quality outputs
• Familiar with AI ethics and best practices to ensure fairness, transparency, and accountability in AI implementations
• Ability to translate strategic thinking and thought leadership into actionable, commercially viable AI-powered features and solutions
• Strong technical writing and visualization skills; comfortable with technical architecture and mapping out data flow diagrams
• Experience working with internal and external stakeholders to collect business, functional, and technical product requirements
• Collaborative, self-organized, accountable, and driven to deliver high-quality products
• Ability to travel to customer and non-customer sites (~15%)
• Track record in a 'rapid prototyping'-style product environment – keen desire and appreciation for moving through the 'experimentation-to-commercialization' journey
• Experience with B2B ERP, CRM or other similar 'system of record' software solutions
• Experience serving the Government Contracting (GovCon) or Architecture, Engineering & Construction (AEC) industries preferred to bring industry-specific insights to AI product development
• Strong background in AI/ML toolchains and platforms (e.g., TensorFlow, PyTorch or similar) and experience with cloud-based AI/ML services from AWS, Azure, or Google Cloud
• Understanding of regulatory and compliance requirements related to AI, ensuring AI solutions meet industry standards and legal guidelines
• Appreciation for value of intellectual rigor, thought leadership, and evangelism