Housekeeping Operations Manager

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Housekeeping Operations Manager. As a Housekeeping Operations Manager you create an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Housekeeping Operations Manager is responsible for overseeing all housekeeping operations within the Jasper Park Lodge and ensure a seamless guest experience.  

What you will be doing:   

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offers professional, engaging and friendly service 
• Follow departmental policies, procedures and service standards 
• Oversee daily operations of the Housekeeping and Laundry departments as assigned 
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures 
• Maintain the adherence to Fairmont brand standards 
• Assist in effectively managing employee relations within the department 
• Handle guest complaints and follow through on action required 
• General office administration which includes payroll, scheduling, ordering supplies and inventory control 
• Assist in the organization and actively participates in the monthly department communication meetings 
• Ensure all employees are trained to work safely 
• Progressive evaluation of staff performance in collaboration with their direct supervisors 
• Maintain and creating initiatives in support of our Brand constituents. 
• Monitor health and safety regulations and W.H.I.M.S. training 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles    
• Follow all safety and sanitation policies 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.  
• Other duties as assigned 

Qualifications

Your experience and skills include: 

• Previous Supervisory experience required 
• 3 years of Housekeeping experience, preferably in a 4+ star Property 
• Strong organization and communication skills necessary 
• Laundry experience an asset                            
• Valid Alberta driver’s license required 
• Computer literacy in Property Manager, Excel, Word 
• Post-Secondary Degree or Diploma in Hotel Management an asset 
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast-paced environment 
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Annual salary of $55,000 - $60,000/year
• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Housekeeping Operations Manager.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com