Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Account Executive (Mid-Market)

Location: Bangalore, India

Genesys is hiring a Mid-Market Account Executive to drive new customer acquisition and account expansion by selling Genesys Cloud CCaaS solutions. This role focuses on high-velocity, quota-carrying sales to mid-market organizations that are modernizing or migrating their contact centers to the cloud. You will engage prospects in consultative conversations, uncover business challenges, and align customer objectives with Genesys solutions to deliver measurable outcomes.

At Genesys, we are transforming how businesses connect with their customers through empathy, AI-driven innovation, and cloud technology. Joining Genesys means becoming part of a collaborative, global team that values ownership, teamwork, and bold thinking while helping organizations deliver exceptional customer experiences.

What You’ll Do

• Own and manage the full sales cycle, including prospecting, discovery, product demonstrations, negotiation, and deal closure

• Drive net-new customer acquisition and expansion within assigned mid-market accounts

• Build and maintain strong relationships with customers throughout all phases of the sales cycle

• Consistently meet or exceed assigned revenue and booking targets

• Develop and manage a high-quality, high-velocity sales pipeline

• Engage CX, contact center, IT, and business stakeholders in consultative, value-based discussions

• Position Genesys Cloud as a scalable, quick-to-value CCaaS platform that supports business transformation

• Collaborate closely with Sales Engineering, Marketing, and Partner teams to progress and close opportunities

• Maintain accurate opportunity, pipeline, and forecast data within CRM systems

You’ll bring

• 5 to 7 years of B2B sales experience, with at least 3 years in a field sales role

• Experience selling contact center solutions, CCaaS, UCaaS, CX platforms, or cloud-based SaaS offerings

• Proven success in quota-carrying mid-market sales roles

• Strong understanding of contact center operations, workflows, and key performance metrics

• Ability to manage multiple opportunities across short to mid-length sales cycles

• Demonstrated track record of closing net-new business

Preferred Qualifications

• Experience selling cloud-native SaaS solutions

• Exposure to partner-led or channel-assisted sales motions

• Familiarity with RFP processes, pricing discussions, and commercial contracting

Key Skills

• Consultative and value-based selling approach

• Strong negotiation, objection handling, and closing capabilities

• Excellent communication and presentation skills

• High level of ownership with a results-driven execution mindset

• Strong collaboration skills and ability to work effectively with cross-functional teams

• Disciplined pipeline management and forecasting accuracy

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.