Senior Manager, Client Experience - Integrated Marketing

Unlock Health is a full-service marketing communication agency focused on the healthcare sector, seeking a passionate Senior Manager to join their integrated marketing client experience team. The role involves managing client relationships, executing marketing campaigns, and driving growth for client accounts.

Responsibilities:

• Manage client relationships by supporting the day-to-day activities of multiple accounts
• Leads projects to completion while adhering to best practices and cross functional solutions
• Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
• Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
• Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
• Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
• Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
• Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
• Oversees the growth and development of a junior account team member
• Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Requirements:

• Bachelor's degree in business, marketing, or related field
• 5+ years' experience in account management, client services or related field
• Website (specifically WordPress) & SEO/SEM campaign management experience
• Healthcare and/or Behavioral Health industry experience a plus
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations