Engagement Manager

Axon is on a mission to Protect Life, focusing on critical safety and justice issues through their ecosystem of devices and cloud software. As an Engagement Manager, you will ensure customer satisfaction by partnering with public safety agencies, training them on the Prepared platform, and advocating for their needs to deliver successful outcomes.

Responsibilities:

• Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs
• Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most
• Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
• Serve as the voice of the customer within the organization, collaborating with CSMs, product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development
• Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience