Engagement Manager, Prepared by Axon

Axon is on a mission to Protect Life, and they are seeking an Engagement Manager to enhance customer satisfaction and drive success within public safety agencies. The role involves training customers on the Prepared platform and ensuring they receive maximum value from the services offered.

Responsibilities:

• Become a Prepared platform subject matter expert, educating customers on the best ways to fully leverage all features to meet their operational needs
• Go onsite and conduct engaging, hands-on training for every role within an agency to help them become masters of Prepared and ensure they are leveraging the platform in the ways that benefit them most
• Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices
• Serve as the voice of the customer within the organization, collaborating with CSMs, product, support, and engineering teams to ensure blockers to engagement are identified and customer feedback is integrated into future development
• Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience