Manager, Customer Success - Remote

Community Health Systems is one of the nation's leading healthcare providers, and they are seeking a Manager, Customer Success to support operational alignment and performance improvement across multiple facilities. The role involves monitoring operational performance, identifying risks and opportunities, and collaborating with executive leaders to drive measurable improvement initiatives.

Responsibilities:

• Monitors operational performance across assigned facilities, regions, or functional areas using standardized scorecards, dashboards, and performance metrics
• Identifies trends, risks, and improvement opportunities and develops recommendations to enhance operational effectiveness and policy adherence
• Partners with executive and operational leaders to develop and implement targeted action plans to address performance gaps
• Serves as a liaison between corporate departments and operational entities to support alignment with corporate standards, governance frameworks, and strategic initiatives
• Facilitates adoption of standardized processes, policies, and performance expectations across assigned areas
• Provides data-driven insights and regular performance updates to regional and corporate leadership
• Supports onboarding, integration, or transition efforts to ensure alignment with corporate operational models
• Drives continuous improvement initiatives to strengthen accountability, transparency, and operational consistency

Requirements:

• Bachelor's Degree in Business Administration, Healthcare Administration, Finance, Operations Management, or related field required
• 5-7 years of progressive experience in healthcare operations, performance improvement, consulting, shared services, or related field required
• Master's degree (e.g., MHA, MBA) or related advanced degree preferred
• Experience working with executive leadership and multi-site or regional operations preferred
• Experience within a shared services environment, corporate healthcare environment, or multi-site health system preferred
• Background in performance improvement, operational excellence, or healthcare consulting preferred
• Knowledge of healthcare policy, compliance standards, and process governance preferred