Customer Project Manager II (Cox Business)

Cox Communications is a leading telecommunications company, and they are seeking a Customer Project Manager II to manage large and complex fiber projects for their business customers. The role involves planning, coordinating, and executing project management functions to ensure projects are completed on time and within budget while maintaining customer satisfaction.

Responsibilities:

• Project Manager II will manage Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise in support of Cox Business customers
• Plans sequencing projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks
• Manages projects to ensure profitability. Prepares cost analysis to maximize return on investment. Completes margin analysis on specific projects or unanticipated changes
• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability
• Regularly exercises discretion and independent judgment to ensure project serviceability. Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc
• Provides project management for Cox Business service delivery process. Coordinates with Construction to build to new sites. Determines the need for site surveys and conducts as necessary. Determines if coordination is required with other carriers and coordinates as needed. Identify proper permitting and government approvals required for project and ensure they are obtained. Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Complex Commercial Projects
• Coordinates the delivery of designated Large, Complex services with customers. Conduct on-site post installation review and installation with customers
• Analyzes communications and requests from clients, support departments, and subcontractors and determines what course of action is necessary. Updates are appropriate management team and stakeholders on project status. Communicates project requirements to other departments
• Manages long range logistics and planning for multiple customer projects. Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results
• Coordinates with vendors and POC's for building access and install dates
• Work closely with functional business divisions, vendors and customers in defining project priorities, approach, resources requirements and timing of deliverables
• Manage multiple projects concurrently

Requirements:

• Bachelor's degree in related discipline and 2 years' experience in a related field (i.e. Communications Industry, Project Management, etc.). The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field
• Demonstrated ability to multi-task and prioritize effectively
• Self-directed and self-motivated
• Strong knowledge of good customer service practices and project management
• Customer-oriented and service minded
• Time management and troubleshooting skills
• Ability to communicate both written and orally, to all levels of management and across different cultural backgrounds
• Ability to identify problems and initiate corrective and preventative actions
• Excellent interpersonal, collaborative and verbal and written communication skills to work effectively both internally and with HICAP customers
• Experience in telecommunications industry
• BS/BA degree in related discipline strongly preferred (i.e. Business, etc.)
• Advanced knowledge of Fiber systems utility construction and design parameters, proficient in Windows based applications (Word, Excel, Project) and in Order Management System (OMS)
• 2+ years of experience in a Project Management role leading cross functional projects preferred