Enterprise Program Management Manager, Product Quality Programs

Meta builds technologies that help people connect, find communities, and grow businesses. They are seeking a Manager to lead the Product Quality and Experience Programs team, responsible for ensuring product quality across languages and markets while guiding the team through AI-native workflows.

Responsibilities:

• Lead and manage a team of 6-9 program managers responsible for Product Quality and Experience programs, including quality automation, vendor engagement and access management, in-market functional testing and insights
• Drive the Product Quality and Experience rhythm of business, including planning cycles, goal-setting, roadmap execution, program reviews, and reporting to leadership
• Partner with QA Engineering, Product, and cross-functional teams to design and execute programs and solutions that deliver measurable improvements to product quality for non-English language users
• Lead adoption of AI and automation across quality programs, identifying opportunities to replace manual testing workflows with AI-native and agentic approaches, guiding the team on evaluating and piloting agentic solutions
• Define and manage program metrics, including quality signals, operational efficiency, and budget/ROI tracking, using data to inform decisions and communicate progress to leadership
• Ensure compliance across all program areas, including vendor access policies, contingent workforce regulations, and documentation standards
• Manage team performance, career development, and hiring to build and retain a team that expects and embraces change while delivering on multiple key programs across different business groups and stakeholders
• Participate in cross-team initiatives, including collaboration with Internationalization Programs on shared testing strategy and the broader PQX Circle on quality roadmap alignment

Requirements:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field or 4+ years equivalent experience
• 10+ years of experience in program management, technical program management, or product quality operations
• 3+ years of experience in people management, including managing individual contributors and developing talent
• Experience building or operating programs that apply AI or automation to testing, quality assurance, or operational workflows
• Experience managing vendor or contractor programs at scale, including vendor operations, compliance, and cost management
• Experience partnering with engineering and product teams to define and deliver programs that achieve business outcomes
• Experience with data analysis to inform program decisions and communicate impact to leadership
• Experience in QA, testing, or product quality domains
• Experience with internationalization, localization, or global product operations
• Experience managing complex multi-vendor ecosystems with onshore, offshore, and nearshore resources
• Familiarity with contingent workforce compliance and access management policies in a large technology company
• Background in driving organizational change, including workforce transitions to new tools or methodologies