High Jewelry and Watch Training Specialist

HJ & Watch Training Specialist

MISSION

As the HJ and Watch Training Specialist for LATAM at Tiffany & Co., you will contribute to the success of our High Jewelry and watch collections development by enhancing product knowledge, supporting boutique performance, and contribute to the elevation of the client experiences across the region.

Working closely with our regional and global teams, you will act as a subject-matter expert for watches and High Jewelry, providing training, event support, and field insights that strengthen the presence and understanding of Tiffany & Co. creations across the LATAM markets. Through your passion for watchmaking and fine jewelry craftsmanship, you will help empower retail teams and engage our discerning clientele.

In this role, you will contribute to the following areas:

Training & Knowledge Development

• Deliver training sessions for watch and High Jewelry collections for retail teams and relevant sales channels.

• Adapt global training materials to the LATAM markets where relevant.

• Support the rollout of learning initiatives and contribute to maintaining strong expertise across High Jewelry and watch categories.

• Collaborate with regional training teams to ensure product expertise is integrated into the overall learning journey.

Boutique Product Expertise

• Serve as a product expert for watches and High Jewelry, supporting boutiques across the LATAM region.

• Partner with the global watch team and regional merchandising teams to reinforce product positioning and client engagement.

• Share insights from boutiques to help improve product knowledge, client experience, and sales opportunities.

HJ Event Support

• Support the integration of watch collections within regional High Jewelry events across LATAM.

• Provide product expertise and sales support to retail teams during events.

• Assist with sales coaching and ensure strong product storytelling across High Jewelry and watches.

• Monitor event performance and support follow-up on sales opportunities and deliveries.

Cross-Functional Collaboration

• Partner with the Retail excellence Director and regional sales teams to support business performance across LATAM.

• Collaborate with the global watch team in Geneva to maintain consistent product messaging.

• Provide field insights to support product development, marketing initiatives, and training improvements.

REQUIREMENTS

• 4–6 years of experience in retail, product training, or sales support within the luxury watch or jewelry industry.
• A strong interest in watchmaking and High Jewelry craftsmanship.
• Demonstrated ability to deliver training and support retail teams in developing product knowledge and client engagement skills.
• Excellent presentation, communication, and interpersonal skills.
• Strong organizational and coordination abilities.
• Fluency in English and Spanish (Portuguese is a plus).
• Proficiency in Microsoft Office Suite.
• A collaborative mindset, curiosity, and a proactive approach to supporting business growth.contributingExcellence