Director-E-commerce Fulfillment

About Us:

ID Logistics is a dynamic, entrepreneurial logistics company globally headquartered in France with our US headquarters in Johns Creek, GA. In the US, we're experiencing multiple years of double-digit growth and significant customer expansion. We are a people-focused/ customer-centric organization that understands we need to take care of our employees so we can fulfill our mission of serving our customers. Powered by People.  Driven by Purpose. Winning by Performance. 

Position Overview:

The Operations Director is responsible for managing all aspects of a supply chain operation. The GM provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development. 

This role requires a highly experienced, people-oriented leader who thrives in startup environments and is energized by building operations and teams from the ground up. The ideal candidate brings deep expertise in high-volume fulfillment and fast-paced distribution environments and has a proven ability to motivate teams, develop leaders, and create a culture of accountability, ownership, and pride.

A strong leader in this environment is data-driven, floor-focused, fast, accountable, and obsessed with operational excellence and customer outcomes. They develop talent, build strong teams, and lead by example to deliver consistent, high-performance results.

Location:

Commerce, GA (onsite)

Work Schedule:

Monday–Friday, Day Shift (flexibility required to support operational needs)

Travel Specifics:

<10%

Competitive Compensation:

Attractive annual salary of $165,000-$185,000 plus a performance-based bonus

Key Responsibilities:

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including startup ramp-up and rapid scaling.
• Oversee all warehousing, distribution, packaging and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
• Focus on continuous improvement and make decisions about enhancing value, service and effectiveness, and profitability using data-driven metrics and lean methodologies.
• Direct and oversee programs to ensure safety of all associates, equipment and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime and retention, including peak volume planning.
• Maximize quality and productivity by understanding and mastering all job standards for each function, and evaluating performance variances in order to identify root cause, corrective action and training needs.
• Participate in the collection of performance measurements per customer, vendor and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience to our associates and customer.
• Manage multiple customers / facilities.
• Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
• Build and sustain a culture of ownership, urgency, respect, and accountability while motivating and developing high-performing teams in a startup environment.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity. Enjoy a competitive salary package, including benefits such as health, dental, and vision insurance, 401(k) matching, and more.

We will accept applications for this position until it is filled. If you are results-driven, highly experienced, motivated by building teams and operations from the ground up, and passionate about delivering operational excellence in a fast-paced fulfillment environment, we would love to hear from you. Click apply today to join ID Logistics!

 

This position is not eligible for immigration sponsorship

#INDSU

 

Qualifications

Minimum Requirements:

• High school diploma or GED

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field or equivalent work experience

• 10+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.

• Experience managing multiple sites.

• Strong P&L management experience.

• High-volume e-commerce fulfillment experience.

• Demonstrated critical thinking, problem-solving, and reasoning skills.

• Ability to work effectively with diverse personalities and communication styles.

• Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.

• Strong presentation, writing, and verbal communication skills.

• Experience applying Lean, Six Sigma, or Kaizen principles.

• Strong organizational and prioritization skills.

• Experience with ADP platforms, including ADP Workforce Now, Workforce Manager, and Recruiting Management, is helpful.

• Ability to work a flexible schedule to meet operational needs.

• Strong attention to detail with the ability to maintain accuracy in a fast-paced, high-volume environment
• Data-driven mindset with the ability to analyze operational metrics and use insights to drive performance improvements

Preferred Qualification:

• 3 years’ experience in a 3PL environment.