Business Development Associate, Inside Sales

Serán is expanding the Business Development team and is searching for a BD Associate dedicated to inside sales. This role will be responsible for the growth of Serán’s business through managing the lead generation and progression process.  As part of the Business Operations team, the role will act as a key contributor supporting the Marketing, Business Development, Proposals and Project Management teams. 
The position’s responsibilities include delivering market intelligence, prospect and target identification, and lead generation and follow-up.  This role acts as a point of contact with prospective customers, identifying and aligning their needs with internal capabilities and ensuring that potential clients are correctly introduced to Serán and our customer experience expectations.   The position includes significant growth opportunities in the company with potential entry into Business development and Marketing roles. Those with direct industry experience in client-facing roles with an aptitude for expanding into a Business Development path are encouraged to apply.    

Duties and Responsibilities

• Engage with Leads follow up acting as Serán’s first point of contact, ensuring a positive customer experience and rapid feedback
• Generate and manage inbound lead follow up process from marketing, BD, and other sources
• Through market intelligence, create and prioritize client target and prospect lists based on Serán BD priorities
• Support the business development team coordination of cross-functional compilation of answers to RFIs and RFPs
• Understand Serán’s capabilities as a first evaluation of the project fit
• Qualify active leads to enable the BD team to advance leads to opportunities and ultimately new clients and projects
• Collaborate with Marketing and support marketing campaigns
• Coordinate with Serán’s SMEs to ensure capabilities are accurately and broadly promoted in the marketplace
• Support Serán’s Proposals team in ensuring the accuracy, quality and consistency of proposals are aligned with customer needs
• Work with business operations, project management, and scheduling teams to ensure that client timelines are achievable 
• Work with legal team to support establishing necessary CDA documents for initial project conversations
• Work with the business and technical leadership to continuously improve sales process and customer experience
• Work with the technical and business teams to evaluate pricing for new and existing equipment and processes
• Support field BD as a consultant to help customers select the best possible services for their needs
• Contribute to the maintaining of costing templates
• Perform timely CRM inputs critical to daily monitoring of business status
• May travel to and participates in trade and technical conferences
• Scope of responsibilities may increase to align with company initiatives
• Performs other related duties as assigned

Required Skills and Abilities

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail 
• Ability to prioritize tasks and to delegate them when appropriate 
• Excellent interpersonal and customer service skills
• Excellent sales and customer service skills
• Excellent time management skills with a proven ability to meet deadlines 
• Strong analytical and problem-solving skills
• Experience with CRM systems, especially Salesforce preferred
• Ability to function well in a high-paced and at times stressful environment 
• Proficient with Microsoft Office Suite or related software

Education and Experience

• Bachelor’s degree in physical sciences or engineering in combination with;
• 3-5 years’ experience in a technical pharmaceutical development role 
• Experience interacting with customers and sales experience, preferred

Physical Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer.

Visit https://www.seranbio.com/careers to learn more about company culture and the community of Bend, Oregon.
Applicants must be authorized to work for an employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits Summary:Serán employees accrue over four weeks of paid time off annually. Employer contributions to a retirement account begin after 90 days and do not require an employee match or vesting period. Various health plans allow employees to find the best coverage for their individual or family needs with minimal employee contributions. Serán covers each employee with basic life and long-term disability, giving access to increase or add coverage. An Employee Assistance Program provides support for all things related to our employees’ wellbeing, along with access to pet insurance.
The Corporate Headquarters of Serán BioScience are located at 63047 Layton Ave, Bend, OR 97701