Analyst Lead, Product Technical Support

Treasury Management Analyst – 6-9 Yrs – 24/7 Support - Pune

About the team: 

we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments production application support to our client base.

What you will be doing:

• The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions.
• Provide support and troubleshoot issues related to Trax (FIS Payment Hub) & MBC (FIS Swift Services)
• You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems.
• Continuous interaction with clients located globally across the APJ, EMEA, and US regions
• Strong analytical skills are required to resolve issues of a technical and functional nature.

What you will need:

Knowledge / Experience

• Knowledge and understanding of financial operational and business processes.
• Experience in a Client Services Treasury or Payments role supporting clients on financial applications
• Experience working in Banking or Financial Institutions.
• Experience with ticketing tool (such as SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Skills

• Excellent interpersonal and communication skills.
• Good problem-solving skills and mindset
• Strong debugging skills
• Flexible with rotating shifts covering 24x7 as and when needed
• Good Knowledge/experience working with Microsoft Windows Operating system and/or Linux
• Good knowledge on AWS, Java, Kubernetes
• Good SQL knowledge
• Ability to build, maintain strong client relationships.
• Able to take the initiative and work independently or in a team.
• Leadership, Mentoring & Process‑Improvement Skills

What we offer you:

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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