Mobile Service Manager- Tolleson, AZ
Tolleson, Arizona, United States of America
Full Time
19 hours ago
$125,000 - $135,000 USD
Key skills
LeadershipCommunicationCollaborationSales
About this role
Who We Are:
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do:
As the mobile service manager, your responsibilities encompass overseeing the daily operations of the mobile service department. This involves managing the department's budget, scheduling expenditures, and maintaining strong customer relations.
Job Duties:
• Prepare and manage the monthly budget, reviewing daily performance reports and identifying trends to enhance profitability.
• Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
• Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
• Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.
• Coordinate mobile techs planning and execution including but not limited to; scheduling, parts sourcing, mobile vehicle readiness, and all aspects tied to WIP management.
• Maintain compliance with company policies, mobile carrier requirements, and industry regulations.
Required Skills and Qualifications:
• Minimum of ten (10) years of experience in the service department of the trucking industry.
• Technician experience is highly preferred.
• Demonstrated excellent customer service skills.
• Strong communication skills, both verbal and written.
• Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
• Team-oriented mindset, fostering collaboration and cooperation among team members.
• Proactive and demonstrates initiative in problem-solving and decision-making.
• Proficiency in computer usage and strong accounting skills are essential for this role.
Compensation:
• $125,000-$135,000 depending on skills and experience + Bonus
Benefits Velocity Vehicle Group Offers:
• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You:
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do:
As the mobile service manager, your responsibilities encompass overseeing the daily operations of the mobile service department. This involves managing the department's budget, scheduling expenditures, and maintaining strong customer relations.
Job Duties:
• Prepare and manage the monthly budget, reviewing daily performance reports and identifying trends to enhance profitability.
• Supervise personnel, including selecting and hiring employees, scheduling work assignments, conducting safety meetings, providing training, coaching, counseling, and conducting performance appraisals.
• Maintain high standards of customer service, communicate service standards to department personnel, resolve customer complaints, and visit customers to establish and maintain excellent relations.
• Ensure compliance with waste management and safety regulations, including tracking and filing necessary documentation and scheduling mitigation repairs based on audit findings.
• Coordinate mobile techs planning and execution including but not limited to; scheduling, parts sourcing, mobile vehicle readiness, and all aspects tied to WIP management.
• Maintain compliance with company policies, mobile carrier requirements, and industry regulations.
Required Skills and Qualifications:
• Minimum of ten (10) years of experience in the service department of the trucking industry.
• Technician experience is highly preferred.
• Demonstrated excellent customer service skills.
• Strong communication skills, both verbal and written.
• Must exhibit leadership qualities, with the ability to lead and motivate teams effectively.
• Team-oriented mindset, fostering collaboration and cooperation among team members.
• Proactive and demonstrates initiative in problem-solving and decision-making.
• Proficiency in computer usage and strong accounting skills are essential for this role.
Compensation:
• $125,000-$135,000 depending on skills and experience + Bonus
Benefits Velocity Vehicle Group Offers:
• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.