Technical Support Engineer

Wise is a global technology company focused on improving the way money is moved and managed across borders. They are seeking a Technical Support Engineer to join their Integration Success Team, responsible for providing expert support to API customers and ensuring high-quality technical integrations for Wise's platform.

Responsibilities:

• You’ll help support our API customers across different support channels and time zones - primarily with email in queues and also by phone or video conferencing in cases of critical issues
• You’ll develop a deep expertise in Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated their solution with us
• You’ll collaborate with teams across Wise globally
• You’ll contribute to troubleshooting and solving issues that partners report, both independently and collaboratively with internal stakeholders such as engineering and commercial teams
• You’ll contribute to product feedback with engineering but sharing and capturing knowledge and trends of issues

Requirements:

• Experience is a technical support role for an API product
• Strong ability to test, troubleshoot REST APIs and understand API documentation
• Strong communicator who can articulate complex technical concepts to a non-technical audience
• Experience and willingness to be on call outside of normal working hours (compensated)
• Familiarity with incident management processes
• Experience in payments / fintech
• Enterprise customer environment experience
• Programming in any language