Tools & Support Engineer

SimplePractice is dedicated to improving access to quality care for health and wellness clinicians. They are seeking a Tools and Support Engineer who will act as a technical liaison between various teams, focusing on solving production issues and supporting internal tools.

Responsibilities:

• Lead technical deep dives into sophisticated production issues, analyzing logs, metrics, and system behavior to identify root causes and solutions that improve system reliability
• Be a problem-solving Engineering resource for Customer Success by working closely alongside a cross-functional team, our Technical Product Specialists
• Contribute to technical documentation for both internal and/or external use
• Build and support internal tools that assist in day-to-day operations of our internal stakeholders
• Lead and coordinate cross-functional incident response efforts through resolution, including participation in rotating on-call duties

Requirements:

• Request management and strong problem-solving skills required, applicable to large and complex system scenarios
• Strong communication and collaboration skills, along with the ability to give and receive constructive feedback
• Excellent documentation and technical writing skills
• Basic understanding or willingness to learn technical concepts and development process
• Ability to work independently and manage multiple priorities in a fast-paced environment
• 1-2 years experience in a technical customer support role, some software development experience preferred but not required
• Experience with interpreted languages (such as Ruby, Python, Javascript) and MySQL (or similar relational databases) preferred