Key skills
Sales
About this role
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. They are seeking an Application Engineer to provide premier customer support through managing technical requests, offering both pre-sales and post-sales technical assistance, and ensuring high-quality customer service.
Responsibilities:
- Responsible for providing premier customer support through managing technical requests from internal and external customers
- Support phone, email, and eChat inquiries
- Effectively communicate with all division departments and division staff
- Work with minimal supervision, and keep team leaders and staff informed of updates
- Primarily support hours between 7am and 4:30 pm (with some night and weekend on-call)
- Provide technical support for Sporlan products, including our MicroThermo controls products
- Perform remote diagnostics of electronic controls
- Troubleshoot distributed controls systems as well as PC applications
- Remotely deploy updates and fixes to distributed controllers as well as PC based applications
- Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references
- Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues
- Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support
- Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection
- Maintenance of technical literature and support material. Provide input on product requirements and specifications
- Analyze customer issues, product VA/VE opportunities for product improvements
- Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements
- Provide timely reports summarizing findings on a given product or project
- Track daily, weekly and monthly activities to identify and implement process improvements
- Maintain highest degree of customer service, throughput, and quality
- Participate in division lean and high-performance team activities
Requirements:
- MUST have REFRIGERATION Experience to be considered for a remote role
- Responsible for providing premier customer support through managing technical requests from internal and external customers
- Must effectively communicate with all division departments and division staff
- Works with minimal supervision, and keeps team leaders and staff informed of updates
- Will primarily support hours between 7am and 4:30 pm (with some night and weekend on-call)
- Shift pattern may change with business needs
- Provide technical support for Sporlan products, including our MicroThermo controls products
- Perform remote diagnostics of electronic controls
- Troubleshoot distributed controls systems as well as PC applications
- Remotely deploy updates and fixes to distributed controllers as well as PC based applications
- Provide pre-sales technical support to our customers including component sizing and selection, CAD model / drawing, part number selection, and competitor cross references
- Provide post-sales technical support including installation and startup assistance, diagnostic assistance and resolution of field issues
- Provide on-site customer support as needed. May include training, start-up assistance, troubleshooting or sales-support
- Provide support to the Customer Service and Sales teams including product identification, service/repair component selection, part number creation, and product sizing/selection
- Maintenance of technical literature and support material
- Provide input on product requirements and specifications
- Analyze customer issues, product VA/VE opportunities for product improvements
- Assist design and manufacturing associates in the development of new and/or revised product according to customer requirements
- Provide timely reports summarizing findings on a given product or project
- Track daily, weekly and monthly activities to identify and implement process improvements
- Must maintain highest degree of customer service, throughput, and quality
- Participate in division lean and high-performance team activities
- Technical competence in electrical and/or mechanical systems, distributed controls, industrial communications, and windows based PC application support
- 4-year college degree preferred (BS in electrical, computer, or mechanical engineering)
- 2-5 years of sales or engineering experience preferably within a manufacturing division
- Experience with refrigeration and/or air conditioning preferred
- Experience with industrial controls and/or software programming preferred
- Understanding of financial statements and analysis
- PC literate (MS Office, AutoCAD, AutoDesk Inventor, MS Teams, Zoom preferred)
- Excellent comprehension with the ability to understand, describe and discuss problems of a technical nature