Solutions Engineer

Voya Financial is committed to providing opportunities for a better financial future. The Solutions Engineer role involves providing technical direction and oversight to suppliers, ensuring the integrity of operations, and collaborating on technical designs and implementations.

Responsibilities:

• Provide input and design assistance during the implementation of technical designs and plans by the Supplier(s)
• Research of potential system solutions, including evaluating product and vendor products and services
• Help vendors identify the root cause of, and recommend corrective actions in response to, system outages or performance issues
• Work with lead or consultant to prepare proposals to management on technical direction or solutions
• Collaborate with Supplier(s) and provides direction on change implementation plans
• Monitor day-to-day vendor progress on projects or problem remediation. On less complex projects they may work directly with the vendor, while on more complex initiatives may escalate to the lead solutions engineer or consultant
• Analyze daily/weekly/monthly reports that track Supplier(s) adherence to SLA and KPI metrics. Makes recommendations to the Lead Solutions Engineer or Solutions Engineer Consultant on remediation plans
• Participate in P1/P2/P3 troubleshooting calls as requested
• Perform specific tasks as part of a project team
• Be available for on-call rotation
• Work collaboratively with all IT functions
• Other duties as assigned

Requirements:

• Bachelor's Degree in Computer Science, Engineering and/or 3-5 years of professional IT work experience
• Minimum of two years of relevant work experience in the technology tower assigned
• Ability to work collaboratively within a team composed of on-site and virtual members
• Subject matter expertise in a specific technology stack. Has some familiarity with, but not in-depth knowledge of, related stacks
• Ability to work independently on specific tasks or under the direction of a more senior person as part of a project team
• Architecture Compliance execution
• Technical domain – industry & Voya
• SDLC; Project Management & IT Portfolio Management
• Change Management, Release Management, Incident Management & Problem Management
• Disaster Recovery & Contingency Plan Implementation
• Supplier Management - SLA/KPI
• Supplier technical architecture requirements & technical architecture designs and plans
• Researching skills
• Collaboration – internal, external teams & business partners
• Business Acumen among LOBs(past, current, future goals, strategies and plans)
• Business relationship management
• Communication & Problem solving skills
• Performance management
• Demand and capacity management