Solutions Engineer 2

Comcast is a leading technology provider to small businesses and a major service provider to the Enterprise market. The Solutions Engineer 2 will provide comprehensive solution engineering support to field resources, ensuring the company's platform is deployed and maintained using best practices while collaborating with various teams and addressing customer issues.

Responsibilities:

• Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives
• Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal)
• Handle moves, adds, and changes (MACD)
• Provide sustaining engineering support for large, complex solutions
• Support activities related to account development
• Capture customer technical requirements and translate them into internal architecture templates
• Collaborate with the product team on new product requirements, integrations, and defect resolution
• Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers
• Address and resolve customer issues both pre- and post-production
• Drive continuous technical improvement internally and with customers
• Cultivate and drive technical decisions with customers to design or improve technical solutions
• Oversee technical implementation for customer deployment projects
• Participate in client implementation planning to ensure seamless integration or turn-up of services
• Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs
• Exercise independent judgment and discretion in matters of significance
• Maintain regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedules, and overtime as necessary
• Perform other duties and responsibilities as assigned

Requirements:

• 5-7 years of relevant work experience
• Bachelor's Degree
• Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS)
• Experience with SDWAN and SASE design principles
• Proven ability to work independently and lead projects
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Reside in PST or MST time zones with the ability to travel up to 25%
• 5+ years of experience as a telecom Solutions Engineer or related role
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