Product Manager / Product Owner – AI

ICONMA is a Business Solutions company seeking a Product Manager / Product Owner – AI for their Remote location. The role involves working with claims leadership and operational managers to identify workflow bottlenecks and translate insights into AI use cases, while managing the product backlog and collaborating with engineers and data scientists.

Responsibilities:

• The Product Manager/Owner works directly with claims leadership, operational managers, and Business Transformation Leads to understand workflow bottlenecks, leakage drivers, customer friction points, regulatory risks, and client performance commitments
• Translate these insights into clearly defined AI use cases with measurable operational objectives such as reduced claim cycle time, improved reserving accuracy, enhanced fraud detection rates, or improved document processing speed
• Decompose initiatives into epics and features that reflect real-world operational workflows, ensuring requirements account for system integrations, adjuster behavior, client reporting requirements, and compliance obligations
• Collaborate with AI engineers and data scientists to validate feasibility, data availability, model explainability considerations, and downstream operational impact
• Own and continuously refine the product backlog, ensuring it remains prioritized according to business value and aligned with enterprise AI portfolio constraints
• Prepare stories with detailed acceptance criteria that reflect actual claims scenarios and operational realities, not abstract technical requirements
• During sprint execution, they remain closely engaged with the delivery team, clarifying nuances of claims processes, regulatory rules, and client-specific variations
• Validate that developed models, automation features, or decision-support tools function appropriately within the claims workflow and align with user expectations
• Communicate progress, risks, and trade-offs to LOB stakeholders transparently, ensuring expectations are managed around sequencing and delivery timelines
• Following deployment, they monitor adoption, operational metrics, and user feedback, adjusting backlog priorities based on real-world performance and measurable impact

Requirements:

• Bachelor's degree in information management, computer science, or related technology field from an accredited college or university is REQUIRED
• 6–10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed services
• Strong understanding of claims operations, adjuster workflows, or insurance servicing models
• Experience working in Agile delivery environments
• Ability to translate operational pain points into structured technical requirements
• Strong stakeholder communication skills across business and technical audiences