Customer Service Representative

Cogeco Connexion is a professional customer support company helping businesses provide fast and reliable service to their customers. They are seeking a motivated Customer Service Representative to join their remote team, responsible for responding to customer inquiries and resolving issues efficiently.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues efficiently and professionally
• Document all customer interactions accurately in the system
• Collaborate with team members to improve service quality
• Maintain a positive and professional attitude at all times

Requirements:

• High school diploma or equivalent
• Strong communication and problem-solving skills
• Basic computer skills
• Ability to work independently in a remote environment
• Previous customer service experience is a plus