Customer Service Representative

Mutual of Omaha is a company focused on providing exceptional service to its policyholders and providers. As a Workplace Customer Service Representative, you will handle inquiries related to Group Insurance products, ensuring a seamless customer experience through effective communication and problem-solving.

Responsibilities:

• Handle inbound calls in a fast‑paced environment, delivering excellent customer service for routine inquiries and assisting with complex cases as needed
• Research and analyze incoming inquiries to resolve customer issues using relevant systems and policies
• Make outgoing calls to gather information on inquiries not readily available in systems
• Stay current on company, industry changes, and relevant regulations to ensure compliance and effectiveness
• Utilize service recovery techniques to turn complaints into opportunities for business growth and retention

Requirements:

• Experience in a customer service or contact center environment
• Excellent oral and written communication skills, with strong decision-making and analytical abilities
• Demonstrated telephone skills, providing quality customer service consistently
• Reliable attendance and flexibility to work various shifts, including overtime
• Proficient in computer systems and keyboarding, with a focus on detail orientation
• Strong interpersonal skills, capable of multitasking and adapting quickly to changes while ensuring customer satisfaction
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do
• Able to work remotely with access to a high-speed internet connection and in a listed location
• Strong planning and organizational skills with the ability to prioritize effectively
• Basic product knowledge relevant to the assigned area
• Familiarity with medical terminology