Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking Remote Customer Service Representatives for a 6-month contract with potential for permanent employment. The role involves providing call center support for a financial services company, handling disability, life, and leave claims, while ensuring a superior level of customer service throughout all interactions.

Responsibilities:

• Provide timely, accurate, and customer-focused claim information to callers
• Solicit information needed to process new claim submissions and ongoing claims
• Document claim information in the system with high accuracy and detail while on the phone with customers
• Issue timely and accurate claim acknowledgement correspondence
• Process incoming documents with high coding integrity and distribute immediately
• Meet or exceed call center operational metrics and remain fully compliant with operational standards
• Deliver a superior level of genuine, empathetic customer service throughout all interactions
• Anticipate customer needs and take appropriate action

Requirements:

• 2-3+ years of customer service experience (call center or face-to-face) – financial services experience strongly preferred
• OR Bachelor's degree in lieu of customer service experience
• Superior verbal and proficient writing skills
• Basic to moderate skills with Microsoft Office and other software applications
• Ability to multi-task, prioritize, and work under pressure
• High level of attention to detail
• Ability to perform in a call center environment and meet strict attendance expectations
• Comfortable working on a computer and phone all day
• Bilingual
• Medical terminology knowledge
• Experience with insurance, claims, or billing