Remote Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Remote Customer Service Representative. The role involves providing timely and accurate claim information to callers, ensuring exceptional customer service, and documenting claims effectively in a call center environment.

Responsibilities:

• Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc
• Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. Issue timely and accurate claim acknowledgement correspondence. Process incoming documents with high coding integrity and distribute immediately
• Remain fully compliant with operational standards. Meet or exceed call center operational metrics
• Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. Take appropriate actions to earn the caller's trust
• Anticipate customer needs and take action

Requirements:

• A candidate that has strong customer service experience in a financial services industry is desired
• 2-3+ years of customer service experience either over the phones or face to face
• In lieu of CSR experience, they would also consider candidates with a Bachelor's degree
• Type 7,000+ KPH
• Able to provide exceptional customer service—call center experience strongly preferred
• Able to meet strict attendance expectations and call metrics
• Needs to enter information into the system while on the phone with a customer quickly and accurately (data entry)
• Ability to multi-task, this is not strictly telephone work
• Good with working on a computer and on the phones all day
• High school diploma or college graduate
• 12+ months of customer service experience
• Superior verbal and proficient writing skills
• Basic to moderate skills with Microsoft Office and other software applications
• Ability to multi-task and prioritize
• Have a high level of attention to detail
• Work under pressure
• Perform in a call center environment utilizing telephony-related production tools
• Bilingual nice to have