Customer Service Assistant

The Customer Service Assistant will provide administrative support for our Customer Service and Management Team. This includes providing essential administrative support including coordinating daily tasks, maintaining accurate records, and efficient workflow across operations.

 

The individual selected for this role will be expected to work at Sherwin-Williams Aerospace Facility located at: 415 E Commerce Street, Andover, KS 67002.

 

This is a part-time role.

 

The work schedule will be Monday through Friday between 9:00 AM and 2:00 PM. Specific working hours will be determined based on business needs and are subject to change.

 

Job duties involve contact with other employees and access to confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and vendors. 

• Follow quality service standards and comply with procedures, rules, and safety regulations
• Maintain a positive, empathetic, and professional attitude toward internal and external customers
• Process assigned file retention, labels, and requested documentation
• Assist customers through email and over the phone
• Possess sales transactions in the POS accurately and consistently with policies and procedures
• Complete data entry, electronic filing, label processing, purchase order review, and verification and proofing
• Utilization of good time management
• Capable of multi-tasking, prioritization, and organizational skills

EDUCATION:

Required:

• High school diploma or equivalent is required.

KNOWLEDGE & EXPERIENCE:

Preferred:

• Previous Customer Service Experience (phone and electronic communication a plus)

Required:

• Must be at least eighteen (18) years of age
• Basic Computer Skills (Outlook/Word/Excel/Access)
• Good time management, prioritization, and organization skills.

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to lift and carry up to 50 pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• Employee must be able to operate a computer and communicate via telephone.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Computer skills including but not limited to Microsoft Outlook, Word, Excel, and Access
• Positive and friendly attitude
• Strong time management

 

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.