Remote Customer Service Associate

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Remote Customer Service Associate will focus on resolving electronic transaction inquiries and maintaining strong client relationships to ensure operational reliability and client satisfaction.

Responsibilities:

• Receive inbound calls from clients including bank partners, merchants, and cardholders, efficiently resolving their issues to their satisfaction
• Provide great experience for clients through active listening, effective communication, and insightful problem-solving
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries
• Utilize the customer relationship management system to ensure up-to-date and reliable client records
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Requirements:

• 1+ years of experience in a call center or customer service environment
• High school diploma or equivalent
• This role requires being on call during non-standard and/or overnight hours on a rotational basis
• This role requires flexibility to work overtime that includes weekends and holidays
• This role requires the following home computer and audio equipment requirements: Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router
• ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services
• Local Network Requirements- no community-based internet such as networks provided by apartment complexes
• Previous remote customer service experience
• Demonstrated stable job tenure of one year or more in each position
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions
• Proven experience using customer service software, CRM systems, and relevant technologies