Customer Service Representative

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. 

We have a great opportunity for a Customer Service Representative to join our team in Pleasanton, CA!  As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems. 

Responsibilities: 

• Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat. 
• Providing accurate information and solutions to customers' problems 
• Troubleshooting technical issues and escalating to appropriate departments when necessary 
• Maintaining detailed and accurate customer records 
• Working collaboratively with team members to ensure exceptional customer service 
• Staying up to date with product knowledge and company policies and procedures 

Requirements

• High School diploma, GED, or equivalent 
• 2+ years’ experience in a similar customer service role 
• Excellent communication skills, both verbal and written 
• Strong problem-solving and critical thinking skills 
• Ability to multitask and prioritize in a fast-paced environment 
• Empathy and patience when dealing with customers 
• Ability to work independently as well as part of a team 

BENEFITS:  

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. 

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits: 

• Dental 
• Vision 
• Employee Assistance Program 
• Basic Life/AD&D Insurance 
• Long Term Disability Insurance 
• Short-Term Disability Insurance. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.