Account Manager (Permanent Work from home)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for an Account Manager (Permanent Work from home) to join our team in Manila.  

As an Account Manager at Lightspeed, you will be part of our APAC Retail Sales team, responsible for managing inbound sales opportunities with retailers across the region. In this role, you will build strong relationships with a diverse range of merchants, understand their business goals, and ensure they are matched with the right solutions to support their success.

What you’ll be doing:

• Act as a trusted Account Manager for customers exploring additional Lightspeed offerings, understanding their needs and recommending tailored solutions that add value.
• Build strong relationships through trust, rapport, and active listening, with a focus on identifying upsell opportunities and driving account growth.
• Guide qualified customers through upgrade paths from basic platforms to more advanced solutions.
• Demonstrate Lightspeed software solutions, including core point-of-sale (POS) products, modules, and upgrades.
• Drive expansion through reactive upsell from inbound sales opportunities and contribute to growing monthly recurring revenue.

And a little bit of… 

• Building strong retailer advocacy, increasing retailer empathy and understanding throughout the company.
• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Proven experience in account management, sales development, or a similar quota-carrying sales role.
• Understanding of solution-based, consultative sales in a SaaS environment.
• Previous experience using Salesforce and other tools to manage and organize sales pipelines.
• Clear and consistent communication and stakeholder management skills.
• Strong analytical skills.

Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

Be a changemaker

You’ll enjoy:

• Genuine career growth opportunities based on performance within a company that's continuously expanding.
• Uncapped commission
• Work with highly skilled people who are as passionate about sales & marketing  as you are
• An environment that encourages initiatives and leadership
• Work in a team big enough for growth but lean enough to make a real impact;
• Fun activities with your teammates & social events throughout the year including the legendary sales summit party in Canada 
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package
• Permanent work from home setup
• Coworking space available, if needed
• We follow the PH holidays!
• Benefits you can enjoy from day one: 
• HMO for you and your 2 dependents (Maxicare)
• 15 Vacation leaves
• 10 Sick leaves
• Government Mandated Benefits
• Food Allowance of 1000PHP per month
• Work from Home Allowance of 1000PHP per month
• Health and wellness benefit of 7500PHP per year
• Free LinkedIn Learning License
• Free access to Mental Health support and coaching services
• Opportunity to grow your career in a company that values internal mobility
• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!  

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.     Lightspeed handles your information in accordance with our Applicant Privacy Statement.