Strategy & Operations Analyst, Customer Success

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Strategy & Operations Analyst, Customer Success role focuses on building operational foundations, analyzing performance, and driving process improvements to enhance productivity and revenue goals.

Responsibilities:

• Work cross-functionally to analyze and troubleshoot system challenges
• Conduct analysis and investigation of system operations and workflow management
• Develop reports and dashboards to meet key reporting requirements
• Oversee the management of CSM territories
• Enhance business processes through data-driven decision-making
• Define and monitor annual and quarterly OKRs
• Prepare materials for QBRs and other leadership meetings