AI Business Analyst

ServiceCentral Technologies, Inc. builds software for the device repair and reverse logistics industry, and they are seeking an AI Business Analyst to bridge customer needs with working software. In this role, you will conduct discovery sessions, create prototypes using AI tools, and collaborate with engineering to deliver validated solutions.

Responsibilities:

• Conduct customer discovery interviews to map existing workflows, pain points, and integration requirements
• Translate validated customer needs into working software prototypes using AI tools (Cursor, Claude, GitHub Copilot, or equivalent) against ServiceManager's API and GraphQL layer
• Document customer workflows, integration patterns, and configuration decisions for the product team
• Demo prototypes directly to customers and iterate based on feedback until requirements are confirmed
• Package validated prototypes with supporting specs for handoff to the engineering team for production hardening
• Configure and customise platform modules to meet customer-specific deployment requirements
• Support the sales team with live technical demonstrations of prototype solutions during pre-sales engagements
• Identify cross-customer patterns that indicate new module or platform capability opportunities
• Collaborate with engineering on API and GraphQL requirements needed to enable rapid prototyping workflows
• Perform other reasonable activities as required by management

Requirements:

• Daily working use of AI coding and prototyping tools (Cursor, Claude, GitHub Copilot, or equivalent) — this is a core job function, not a nice-to-have
• 2+ years in a business analyst, solutions consultant, implementation consultant, or professional services delivery role
• Demonstrated ability to conduct independent, customer-facing discovery sessions and translate outputs into actionable requirements
• Demonstrated ability to produce working software demos — not wireframes, slide decks, or requirements documents
• Experience in device repair, reverse logistics, recommerce, or adjacent industries
• Familiarity with REST APIs or GraphQL
• Experience with no-code or low-code platforms (Retool, Bubble, Make, or equivalent)
• B2B SaaS background
• Familiarity with Jira, Confluence, or similar tools