Content Marketing Manager

Northspyre is an end-to-end real estate development management platform that empowers developers with data-driven insights. The Content Marketing Manager will drive growth and client success by analyzing customer data, ensuring product adoption, and managing relationships to prevent churn and enhance project outcomes.

Responsibilities:

• Be the expert - use your industry and product knowledge to position solutions and ensure customer success
• Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business
• Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value
• Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre
• Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
• Help manage and respond to customer support tickets while determining a strategy to improve our processes
• Ensure a seamless onboarding experience for new customers by overseeing implementation
• Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic)

Requirements:

• Knowledge of real estate development and real estate project management
• Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
• High energy and positive attitude. Activity and results driven
• Ability to create structure in ambiguous situations and design effective processes
• Persuasive speaking skills and persistent with follow-up
• Experience with Excel, PowerPoint or other web-based presentation technology
• 2+ years of experience delivering real estate projects
• Bachelor's degree in Real Estate, Business Administration, or related design and construction fields
• Experience in the real estate development or construction industry, highly preferred
• Ability to reconcile real estate project cost reports
• Basic understanding of programming or coding ability