IT Operations Engineer

Omni Federal is a specialized software solutions provider focused on enhancing technological capabilities for the federal government. They are seeking an IT Operations Engineer to support the Air Force by ensuring the stability and accessibility of the Cloud One environment, providing technical support, and leading initiatives to improve operations.

Responsibilities:

• Provides support to end-users for PC, server, mainframe applications, and hardware
• Handles problems that the first-tier of help desk support is unable to resolve
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems
• Maintains currency and highest level of technical skill in field of expertise
• Support writing and sizing of capabilities, features, and user stories in an increment based on the approved prioritization, and identify stretch goals (additional features/stories) for each Scrum Team per increment
• Provides technical/management leadership on major tasks or technology assignments
• Establish goals and plans that meet project objective
• Has domain and expert technical knowledge
• Decision-making and domain knowledge may have critical impact on overall project implementation
• May be a lead for others

Requirements:

• Experience with cloud systems and architectures (Amazon AWS, Google Cloud, or Microsoft Azure) with AWS being highly preferred
• Experience in providing support to IT operations, troubleshooting and fixing production applications in multiple environments (bug fixing, user resolution, etc)
• Able to troubleshoot networking issues (firewalls, DNS, etc) to determine root-cause and drive to resolution
• Familiarity with Linux and scripting (Bash and Python, etc.)
• Understanding of DevSecOps methodologies and security best practices
• Ensure platform and network environments are compliant with DoD Enterprise DevSecOps guidance, automated, stable, reliable, and available
• Creating and maintaining documentation for implementations
• Working knowledge of Source Version Control (Git), Build/Release tools and methodologies, and Software Build process
• Strong organizational skills
• Eager to learn new technologies and gain an expert-level understanding of the latest approaches (auto-scaled cloudbased systems, serverless architectures, cloud/on-premises hybrid solutions)
• Ability to work on high performing teams; work independently as well as with team members
• Strong oral and written communication skills
• Knowledge of ServiceNow - 8750 Certification or Sec+
• Knowledge of Active Directory
• Experience working with and enabling/administering databases
• Experience in configuration of AWS EC2 instances and Lambda functions a plus
• Software Development experience
• Zero Trust and Authentication
• Service Now experience