Account Manager, Production

Nen Creative partners with tech startups to launch bold ideas into the world. They are seeking an Account Manager, Production to manage client relationships and guide prospects through the decision process, ensuring a seamless handoff to the creative team.

Responsibilities:

• Own the inbound lead pipeline — respond quickly, qualify opportunities, and guide prospects through the decision process
• Lead discovery calls to understand client goals, scope projects accurately, and set clear expectations
• Prepare proposals and scopes of work in collaboration with creative leadership
• Close new business and hand off seamlessly to the creative producer and production team
• Serve as the primary point of contact for all pricing questions, scope changes, and contract matters
• Build and nurture client relationships that generate repeat business and referrals
• Develop and maintain the sales playbook, proposal templates, and client-facing collateral
• Proactively request client reviews, testimonials, and flag clients who are strong candidates for case studies
• Own the health of the CRM — keep pipeline data accurate, up to date, and actionable
• Track and report on key sales metrics including conversion rates, lead sources, and deal velocity
• Ensure all client and deal records are maintained accurately in Airtable and our CRM
• Collaborate with producers and creatives to ensure project scopes are realistic and resourced correctly
• Flag scope creep or misaligned expectations early and resolve them before they reach the production team
• Identify process gaps and propose improvements to how we intake, scope, and close clients

Requirements:

• 2–4 years of experience in a producer, account management, business development, sales, or growth role — ideally at an agency, production company, or creative studio
• Background in film, video, or content production is a strong plus — you understand how shoots, edits, and creative timelines actually work
• Natural communicator — you're warm, clear, and clients feel confident in your hands
• Highly organized — you can manage multiple active deals and client relationships simultaneously
• Self-directed and proactive — you surface problems before they become fires
• Comfortable working independently in a remote environment
• Strong written English and attention to detail