Senior Field Specialist, Strategic Equipment

Senior Field Specialist, Strategic Equipment

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Position Profile

This role is dedicated to a defined set of accounts with responsibility for increasing market share and integrating solutions across all business lines.

Job Duties & Responsibilities

• Manage the equipment relationship within an assigned list of contracted global accounts.
• Provide administrative support to CEs in executing the defined MPS strategy across all customer locations.
• Recommend products, prepare quotations, and manage sales documentation for equipment orders within centralized contracted global accounts.
• Drive end‑of‑lease upgrades, identify opportunities for new sites, and pursue competitive conversions.
• Maintain accurate records of all account activity in the sales database and communicate regularly with CEs regarding opportunities, issues, and account updates.
• Maintain and update customer‑specific product catalogs (including e‑commerce) and support customer certification of new models.
• Coordinate post‑sale delivery and implementation of Ricoh hardware and MPS‑related solutions. Act as the primary point of contact for all sales paperwork.
• Proactively develop new customer contacts, review leads, participate in customers’ business communication planning, and present Ricoh solutions as directed by sales leadership.
• Maintain assigned account base and achieve revenue targets aligned with renewal opportunities.
• Promote approved products under contract, following contract terms, and represent Ricoh in off‑site customer meetings.
• Serve as the first point of contact for MPS hardware and software‑related solutions.
• Perform other duties as assigned.

Qualifications (Education, Experience & Certifications)

• Bachelor’s degree or equivalent experience in a related field required.
• Previous major account management experience required.
• Proven ability to set goals by defining and prioritizing clear, realistic objectives.
• 5–7 years of relevant experience, including 2–5 years of sales experience (preferred).

Knowledge, Skills & Abilities

• In‑depth knowledge of sales methodologies and processes within a matrixed environment supporting Fortune 1000 customers.
• Strong negotiation, communication, writing, and presentation skills.
• Excellent interpersonal, time‑management, and self‑motivation skills.
• Strong business acumen and leadership capabilities.
• Demonstrated success working within diverse teams to develop and execute account strategies.
• Extensive knowledge of industry products and services.
• Ability to interpret and apply complex information, data, and instructions, and communicate technical concepts clearly.
• Skilled in up‑selling strategies and facilitating sales approaches among field sales teams.
• Proven ability to develop and maintain strong cross‑functional relationships to support account strategy.
• Ability to analyze complex data from multiple sources, identify issues, and recommend solutions.
• Proficiency with Microsoft Office Suite and related applications.

Working Conditions, Mental & Physical Demands

• Primarily works in an office environment with standard lighting, ventilation, temperature, and noise levels.
• Work is mostly sedentary but may include walking, standing, bending, reaching, and lifting items weighing less than 10 lbs (e.g., papers, files, small parts).
• Requires moderate manual dexterity and regular use of tools such as keyboards, calculators, and hand tools.
• Requires daily customer site visits, which may not always be accessible via public transportation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

 

 

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.