Key skills
Project ManagementCommunicationAccount ManagementSales
About this role
At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?
This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly.
The Manager, Vision Care Account Management is primarily responsible for managing key accounts locally, fostering relationships, and achieving sales targets. You will build meaningful connections with key partners, understand customer challenges, and find solutions to improve patient care.
In this role, a typical day will include:
• Manage key accounts at an international level, usually overseeing a small team or specific account(s)/relationships
• Develop and maintain relationships with key stakeholders within accounts, understanding customer challenges and identifying solutions to enhance patient care
• Drive sales, promotion, and development in designated accounts to reach commercial goals
• Establish and develop long-term relationships with key customers by acquiring a thorough understanding of their needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their needs and objectives
• Lead the preparation of strategies and individual tactical plans, providing strategic input on analysis, future potential, and key programs required for the accounts
• Prepare and negotiate contracts, guiding initiatives targeting specific accounts
• Analyze the market situation, including competitive intelligence activities on key accounts and competitors
• Contribute to stakeholder mapping, including segmentation and profiling, and provide accurate and timely data for the Alcon Customer Relationship Management system
• Drive the sales operations plan and achieve agreed sales and broader performance targets
WHAT YOU’LL BRING TO ALCON:
• Education: University Degree or equivalent
• Languages: Fluency in English, other European languages are a plus
• Experience & Competencies:
- Strong negotiator
- Persuasive ability
- Experienced in working across functions and matrix organizations, strong ability in building and maintaining effective working relationships with a great variety of people
- Strong project management capabilities, track record of establishing short and long term goals followed up by successful implementation
- Strong analytical and strategic skills
- Outstanding communication skills both internally as well as externally
- Background in FMCG and ideally from online trade.
- Strategic key account management / sales management experience of >5 years combined with strong marketing skills
- Good skills using PowerPoint
HOW YOU CAN THRIVE AT ALCON:
● Manage your own workload and schedule while hitting your set targets
● Collaborate with teammates to share best practices and learnings as work evolves
● See your career like never before with focused growth and development opportunities
Alcon Careers
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.