Business Systems Analyst - ORIS

Penn State University is seeking a Business Systems Analyst within the Office of Research Information Systems (ORIS) to ensure the effective operation of research operation systems. The role involves stakeholder engagement, system administration, training, documentation, and system implementation to support the University’s research enterprise.

Responsibilities:

• Independently consult with stakeholders across the research enterprise to elicit, analyze, and document business and system requirements
• Configure, implement, and enhance enterprise applications
• Lead testing, quality assurance, and issue resolution activities
• Serve as a primary liaison among functional offices, IT, vendors, and research user communities to streamline workflows, strengthen data governance, and advance institutional research priorities
• Serve as the institutional business systems administrator and subject matter expert for research operations, lab management, and service management platforms
• Ensure system stability, integrity, security, and performance through proactive monitoring, configuration, optimization, and troubleshooting
• Coordinate closely with vendors and IT to resolve complex system, integration, and data issues
• Develop and deliver role-based training, demonstrations, and ongoing user support
• Create, maintain, and govern system documentation, standards, and support materials
• Analyze system and operational data to support reporting, leadership decision-making, regulatory compliance, and process improvement initiatives
• Lead implementation, enhancement, and ongoing optimization of research operations and lab management systems
• Partner with core directors, PIs, and administrative staff to gather requirements, define system standards, and improve business processes
• Analyze, design, and maintain complex system workflows that align with institutional policies, compliance requirements, and operational needs

Requirements:

• Bachelor's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None