Senior Manager, Leadership & Learning Innovation

CCC Intelligent Solutions is a leading cloud platform for the insurance economy, creating intelligent experiences for various stakeholders. The Senior Manager, Leadership & Learning Innovation is responsible for designing and scaling leadership development and learning capabilities across the enterprise, ensuring alignment with business priorities and fostering a culture of operational excellence.

Responsibilities:

• Own and evolve the enterprise leadership development strategy across all leadership levels
• Use workforce insights, skills data, and learning analytics to translate business strategy into leadership and capability priorities to support workforce planning and build future-ready talent
• Design and deliver scalable, cohort-based and on-demand leadership programs aligned to CCC’s leadership expectations and business strategy
• Partner with executives and senior leaders to identify priority leadership capabilities and curate targeted development experiences
• Ensure leadership programs integrate coaching, experiential learning, and practical application to drive behavior change and performance impact
• Embed change leadership, adaptability, and coaching skills into leadership development programs to help leaders effectively guide their teams through transformation, including AI-enabled change
• Own the strategy, governance and the evolution of CCC’s employee development ecosystem including learning platforms, content libraries, and digital learning tools and analytics
• Lead the evaluation, selection, and optimization of learning technologies, with a strong focus on AI-enabled learning and personalization
• Partner with IT and cross-functional stakeholders to drive AI enablement from a people, skills, and adoption perspective, ensuring leaders and employees are prepared to embrace change and new ways of working
• Leverage learning needs analysis (LNA) and data insights to prioritize investments and continuously improve learning effectiveness
• Ensure enterprise standards for instructional design, content quality, and learner experience
• Oversee the design, curation and maintenance of CCCs core curriculum ensuring high-impact learning content across leadership, professional, and functional skills
• Support the development and scaling of Lean Six Sigma and continuous improvement curriculum in partnership with business leaders
• Ensure learning experiences are practical, accessible, and aligned to adult learning principles
• Own learning and leadership development vendor relationships, including contract negotiation, performance management, and renewal decisions
• Curate external content, programs, and partnerships that complement internal capabilities and address emerging skill needs
• Ensure strong governance, cost discipline, and measurable outcomes across vendor-supported initiatives
• Lead, coach, and develop a team of learning leaders, continuously building capability across internal facilitation, leadership development and learning technology and analytics
• Foster strong collaboration across People & Culture, IT, and business functions to ensure learning solutions are integrated and adopted
• Act as a trusted advisor to leaders on talent development, skill building, and organizational capability needs