Key skills
CRedisSaaSSalesforceLeadershipProduct ManagementCommunicationCustomer SuccessSales
About this role
Redis is a company that provides technology for fast applications used by over 10,000 worldwide customers. They are seeking a Customer Marketing Manager to design, build, and scale a customer marketing engine that highlights customer success and drives engagement across various programs.
Responsibilities:
- Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes
- Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets
- Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs
- Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities
- Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives
- Identify and deeply understand key customer personas, their business priorities, and their technical challenges; clearly articulate Redis’ differentiated value
Requirements:
- 3+ years of customer marketing experience in B2B SaaS; background in IT infrastructure, data platforms, or developer-focused technology strongly preferred
- Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes
- Strong business writing and communication skills; ability to translate complex technical solutions into clear, compelling narratives
- Experience producing customer stories and video assets, managing Salesforce reporting, and maintaining stakeholder visibility on program progress
- Executive presence and comfort engaging stakeholders from individual contributors to C-level leaders
- High ownership mindset and ability to operate effectively in a fast-paced, high-growth environment