Customer Service Representative (Remote)

Wind River Environmental is a company that provides services and maintenance for non-hazardous liquid waste systems. They are seeking a Customer Service Representative who will be the primary point of contact for customers, handling inquiries and scheduling services while maintaining a high level of customer satisfaction.

Responsibilities:

• Answers customer calls and concerns from Residential Pumping Queue
• Provide engaging and educational customer service to customers to make sure they are educated on the value of pumping services and options
• Schedules residential pumping services
• Determines service need by working with customers and documents all calls in accordance with department requirements
• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Maintains order management system by entering in service orders
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Is able to work in a metric / goal driven environment. CSR’s have both individual and group goals to work towards
• Able to manage a heavy amount of inbound and outbound calls in a timely manner

Requirements:

• Must have High School Diploma or equivalent
• Previous customer service experience
• Must be able to operate in a drug-free workplace
• Ability to understand instructions furnished in written, oral or diagram form
• Strong oral and written communication skills for customers, co-workers, and management alike
• Ability to demonstrate basic customer service skills with all customers (showing interest and empathy as appropriate)
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
• Ability to work independently and manage pressure to meet deadlines
• Basic computer literacy including email and internet skills
• Ability to perform basic math functions
• Ability to work in a fast-paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and be able to execute consistently up to standard
• Weekend availability, while not mandatory, is a plus