Learning and Development Manager

Role Overview

• Design, implement, and evaluate training programs that align with organizational goals and meet compliance requirements;
• Facilitate in-person and virtual training sessions, workshops, and onboarding programs;
• Ensure training content remains current, relevant, and consistent across all departments and locations;
• Monitor and enhance training methodologies, materials, and tools to maximize learning effectiveness;
• Build strong relationships with internal clients, leadership teams, and department managers to assess training needs and align solutions;
• Consult with operational leaders to identify skill gaps, performance issues, and opportunities for development;
• Oversee the learning management system (LMS), including course assignments, tracking, reporting, and documentation;
• Maintain accurate training records, certifications, and compliance documentation in real time;
• Coordinate training logistics, including scheduling, resources, and communication;
• Evaluate training outcomes through assessments, participant feedback, and performance metrics;
• Implement continuous improvement initiatives to increase training impact and workforce competency;
• Ensure all training activities adhere to regulatory, safety, and organizational standards;
• Monitor training budgets, vendor contracts, and program expenditures to ensure financial responsibility;
• Evaluate the cost-effectiveness of training materials, technologies, and external programs;
• Support employee growth by establishing clear performance and skill development standards;
• Provide coaching and guidance to supervisors and department leads on training best practices;
• Lead or participate in employee focus groups to gather feedback and identify development opportunities;
• Ensure regulatory, safety, and operational training requirements are met and documented;
• Maintain consistent training practices across departments to support audits and risk management;
• Work closely with HR, operations, and leadership teams to ensure training is aligned with staffing needs, operational goals, and employee satisfaction;
• Assist with workforce planning, onboarding initiatives, and organizational development projects;
• Oversee vendor-led training, certifications, and continuing education requirements;
• Support internal communication efforts related to training, development programs, and organizational updates;
• May perform other duties and responsibilities as assigned.

Requirements

• 3–5 years of experience in training, learning & development, or instructional design;
• Experience working in senior living, healthcare dining, hospitality, or foodservice operations strongly preferred;
• Background in managing or training frontline dining staff (servers, cooks, dietary aides, supervisors, leads);
• Prior experience with regulatory training requirements in senior living or healthcare settings (HACCP, sanitation, food safety, allergen awareness, etc.);
• Previous experience with Paylocity LMS preferred;
• Must be able to work some nights, weekends, and holidays as business needs require.

Benefits

• health, dental, life, vision, and long-term disability